May
16
Filed Under (Asterisk, Geekspeak, Work) by Justin on 2007-05-16

Well, in a few hours, it will have been a full seven days since my switchover to Asterisk and it’s all gone pretty smoothly. There were a few bumps here and there, mostly in regards to my failure to properly train end-users. It’s so hard for me as a techie to put myself in their shoes and think about their work flows and how they use certain pieces of hardware (and software for that matter) differently than I do as the IT department. We’ve also had some small echo issues with our Sangoma A101 and the PRI from US LEC/Paetec, with echo varying at times from “barely noticeable” to “hang up and call me back so I can hear you” at other times. I quickly learned something that I never ran across prior to troubleshooting the echo: echo training in Asterisk doesn’t work on T-1/PRI! The software echo cancel does work, but there’s no training, so it stays at a constant level all the time. Most all of our echo problems have been cured by setting “rxgain = -5” and “txgain = -10” in /etc/asterisk/zapata.conf. I’m still working on some key features that folks are wanting, such as BLF, but overall, everyone is REALLY happy and that makes me REALLY happy.

I mentioned last week that I was going to try switching to Outlook for my email while in the office. That was a flop. A big stinkin’ flop. I was miserable all day on Friday and was so frustrated when I got to work on Monday that I quickly moved back in to Thunderbird. I’m a creature of habit, and I could not make Outlook 2003 fit my work flow. It was definitely being counterproductive, and theres no room in my schedule lately for that.

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Comments

netnomad on 16 May, 2007 at 2:30 pm #

Looks like Williams owes me $20.


Justin on 16 May, 2007 at 3:15 pm #

I’m going to be seriously disturbed if you guys were really betting on my Thunderbird/Outlook test.


Matt on 17 May, 2007 at 8:12 pm #

You should now demand a pay increase equal that of one half the savings the new phone system creates. …:)


Justin on 17 May, 2007 at 8:17 pm #

You know… I think I am due a raise actually…


netnomad on 18 May, 2007 at 1:03 pm #

“Going to be”?

*pockets the $20*


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